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UYEN LE
@uyenle_junnie
Customer Service, Consultant, Virtual Assistant, Hospitality Experience
Vietnam
Anglais, Vietnamien
À propos de moi
I am a dedicated professional with experience in customer service, consulting, education support, and hospitality. As a Senior Program Consultant and Team Leader, I manage class schedules, coordinate with teachers, and support smooth learning programs. I also assist with organizing events and student activities. My experience as a Butler in hospitality helped me develop strong customer service skills, attention to detail, and the ability to understand client needs. I am hardworking, eager to learn, and open to new roles and challenges.
Compétences
UYEN LE
hors ligne •
Voir mes services
Messagerie et envoi d'e-mails
I will virtual assistant for data entry
Messagerie et envoi d'e-mails
I will virtual assistant for email management
Expérience professionnelle
Senior Program Consultant
Vietnamese Language Studies • Temps plein
Feb 2022 - Dec 2025 • 3 yrs 10 mos
Worked as a Senior Program Consultant, providing guidance and support to international students interested in learning Vietnamese language and culture. Advised students on suitable language programs based on their learning goals, schedules, and proficiency levels. Coordinated with teachers and administrative staff to organize class schedules and ensure smooth program operations. Supported the planning and organization of cultural activities and events for students, helping create engaging experiences that promote Vietnamese language learning and cultural exchange. Participated in events and assisted international students during activities. Developed strong skills in program consultation, cross-cultural communication, event coordination, and customer service while working with students from diverse backgrounds.
English Course Consultant
Key English • Temps plein
Mar 2020 - Dec 2021 • 1 yr 9 mos
Worked as an English Course Consultant and Team Leader Responsible for advising students on suitable English courses based on their learning goals and language levels. Managed and coordinated class schedules for students, ensuring efficient class organization and smooth communication between teachers and learners. Supervised and supported team members to maintain high standards of customer service and consultation. Developed strong leadership, communication, and organizational skills while helping students achieve their learning objectives.
Working on Costa Cruise Ship
Carnival Corporation & plc • Temps plein
Dec 2014 - Nov 2019 • 4 yrs 11 mos
Worked as a Butler on Costa Cruise Ship, providing personalized service to international guests. Responsible for assisting passengers with cabin services, dining arrangements, and special requests to ensure a comfortable and luxury onboard experience. Maintained high standards of hospitality, professionalism, and attention to detail while working in a fast-paced international environment. Communicated with guests from different countries and provided excellent customer service throughout the cruise. Developed strong skills in hospitality, guest relations, problem-solving, and teamwork while delivering premium service to cruise passengers.
