Cj M

Business Development Manager

Outsource Demand • Freelance

Aug 2025 - Present • 1 yr 2 mos

Virtual Assistant – Professional Background & Achievements With 5 years of experience in the BPO and virtual assistance industry, I have built a strong background in business development, customer support, lead generation, appointment setting, client communication, and team coordination. I have supported clients across various industries, including real estate, roofing, healthcare, insurance, beauty services, and customer service. My experience includes handling outbound calling campaigns, communicating with clients, scheduling appointments, managing follow-ups, updating CRM records, and coordinating daily operations. I have also assisted in training and supporting team members to maintain productivity, service quality, and smooth workflows. Career Highlights * Generated qualified leads and successfully arranged appointments for international clients. * Assisted in managing remote teams and supported members in reaching their performance targets. * Built and maintained professional relationships with clients through consistent and effective communication. * Helped improve daily workflows, tracking processes, and reporting for better productivity. * Experienced in using CRM systems and communication tools such as Salesforce, HubSpot, Zoho CRM, GoHighLevel, RingCentral, Five9, and MightyCall. * Provided reliable customer support and contributed to business growth through lead generation and client management. I am a reliable, organized, and detail-oriented professional who values clear communication, efficient work, and delivering quality results that help clients achieve their business goals.