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v_shaal_c

Vishal C

@v_shaal_c

Customer Operations B2B Support Professional

Canada
Anglais, Marathi, Hindi
Certaines informations sont présentées en anglais.
À propos de moi
I am a customer operations and B2B support professional with over 10 years of experience in SaaS and financial services. I have a proven track record of supporting enterprise clients, improving processes, and collaborating cross-functionally with product and engineering teams to drive operational efficiency and customer retention.... Plus d’infos

Compétences

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v_shaal_c
Vishal C
hors ligne • 

Voir mes services

Succès client
I will build world class customer support for your business
De300 $US / projetPlus de détails

Expérience professionnelle

Senior CX Consultant

Brex • Temps plein

Apr 2023 - Sep 2025 • 2 yrs 5 mos

Expertly mitigated complex customer grievances for Brex’s fintech platform through detailed investigation and decisive action. Owned high-stakes customer escalations, focusing on empathetic resolution and operational efficiency. Collaborated with Product & Engineering to resolve systemic issues and improve long-term retention. Scaled team productivity by facilitating AI-driven workflows to automate repetitive support tasks.

Carphone_Warehouse

Customer Consultant

Carphone Warehouse • Temps plein

Sep 2011 - Aug 2012 • 11 mos

Drove store performance by identifying sales opportunities and consistently meeting revenue targets. Delivered high-quality service to ensure a positive, seamless store visit for every customer. Maintained peak operational standards to balance sales goals with exceptional customer care.