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va_maicao

Maica O

@va_maicao

Operations EA Zoho Automation and WordPress

Philippines
Anglais, Tagalog
Certaines informations sont présentées en anglais.
À propos de moi
Operations-focused Executive Assistant with 10+ years of remote support and BPO leadership experience. I help busy executives and small teams save time by automating manual work. What I do: Zoho One setup and automation (CRM, Books, Sign, Flow), Smartsheet workflows, Google Apps Script, CRM data migration, contract management, and WordPress/WooCommerce websites. I build tools that save hours every week, like automated payment follow-ups, one-signature client onboarding, and live dashboards. See my Portfolio for examples.... Plus d’infos

Compétences

v
va_maicao
Maica O
hors ligne • 

Voir mes services

WordPress
I will build a professional wordpress or woocommerce website
De90 $US / projetPlus de détails
Gestion de la relation client
I will automate your workflows in zoho CRM and smartsheet
De100 $US / projetPlus de détails

Portfolio

Expérience professionnelle

BruntWork

Operations & Executive Assistant, Medical supply company (healthcare),

BruntWork • Temps plein

Jan 2026 - Present • 10 mos

Executive Assistant to the CEO of a wound care and skin substitute company, covering operations, contracts, sales support and data management. • Automated client onboarding in Zoho CRM: auto-priced pricing sheets, Zoho Sign packages, accounts created from signed forms, and Smartsheet client portals built automatically • Built an hourly Smartsheet-to-Zoho CRM sync for insurance verification requests across 180+ client portals • Automated daily overdue-balance follow-ups with Google Apps Script and Zoho Books, plus a live AR tracking dashboard • Drafted and managed sales rep and distributor agreements across Medicare, Texas Medicaid and Medi-Cal programs • Built and maintained WordPress/WooCommerce websites, including a members-only ordering store and a LegitScript-certified telehealth site • Built a custom internal web app for the team covering orders, collections, commissions and projects

Concentrix

Subject Matter Expert

Concentrix • Temps plein

Jan 2019 - Jan 2019 • 0 mos

Trained and coached Tier 1 agents, covered for the Team Leader, and delivered attendance and End-of-Day (EOD) reports. Provided support for technical and sales workflows within the BPO environment.

iOPEX_Technologies

Customer Service

iOPEX Technologies • Temps plein

Jan 2015 - Jan 2015 • 0 mos

Delivered customer and technical support services, resolving user issues and maintaining high satisfaction levels for technology-focused clients.