Vanessa Rocha

Supervisor

Feb 2017 - Dec 2019 • 2 yrs 10 mos

I led a team of 3 sales assistants and trained individuals in the processes for customer services such as DHL, Western Union and printing and binding services. As an SMT member, I was accountable for 2 £100 cash drawers, and reserved £1000+ in the office, and I liaised with head office on behalf of the team and reported any discrepancies or issues to the responsible departments.

Sales Assistant

Oct 2015 - Dec 2019 • 4 yrs 2 mos

I provided excellent customer service both behind the cash register and face-to-face interactions and promoted deals and uplifted sales of tech and supplies to customers. I dealt with courier and money transfer services, and managed printing and binding services within the shop.