Kishan Verma

Sr. Customer Care Executive

Walmart Canada • Temps plein

Oct 2024 - Oct 2025 • 1 yr

Customer Support & Virtual Assistant Experience I’m an experienced Customer Support and Virtual Assistance professional with hands-on experience supporting Walmart Canada customers through phone, email, and live chat. I help businesses provide fast, friendly, and reliable customer service by handling customer inquiries, resolving complaints, processing requests, managing orders, and keeping customer information accurate and organized. I’m comfortable working in fast-paced environments where accuracy, professionalism, communication, and quick problem-solving are essential. My goal is always to make things easier for both the customer and the business while delivering a positive customer experience. What I Can Help You With: Customer Support & Customer Service Email & Live Chat Support Virtual Assistant Tasks Data Entry & Data Management Order Processing & Order Management Customer Complaint Resolution CRM Updates & Customer Records Internet Research Administrative & Repetitive Tasks Problem Solving & Customer Communication Why work with me? I’m reliable, detail-oriented, easy to communicate with, and committed to completing tasks accurately and on time. Whether you need someone to handle customer inquiries, manage daily support tasks, update data, or assist with administrative work, I’m ready to help you keep your business running smoothly.

Sr. Customer Service Representative

ASOS • Temps plein

Nov 2022 - Sep 2024 • 1 yr 10 mos

I worked as a Senior Customer Service Representative at ASOS, supporting customers and helping resolve a wide range of questions and issues related to orders, deliveries, returns, refunds, payments, and account-related concerns. In this role, I developed strong communication and problem-solving skills while handling customer interactions professionally and efficiently. I was comfortable managing multiple customer requests, finding practical solutions, following company procedures, and ensuring customers received a positive experience. Working in a fast-paced international customer service environment also strengthened my ability to multitask, manage customer information accurately, handle difficult situations, and resolve issues within the required timeframe.

Sr. Advisor

Amazon.com • Temps plein

Aug 2020 - Aug 2022 • 2 yrs

I worked as a Senior Advisor at Amazon, providing professional customer support and assisting customers with a wide range of questions and concerns. I handled customer interactions with a strong focus on understanding their needs, providing accurate information, and finding effective solutions. This experience strengthened my ability to work in a fast-paced e-commerce environment, manage multiple customer requests, resolve issues efficiently, and maintain a high standard of professionalism. I also developed strong skills in order-related support, problem-solving, communication, and customer relationship management. I understand the importance of quick response times, attention to detail, customer satisfaction, and following established processes, which allows me to provide reliable support to online businesses and their customers. Provided expert guidance and advisory support to customers and internal teams, helping resolve complex issues and improve overall service quality. Managed customer concerns, analyzed problems, and delivered effective solutions while maintaining high standards of professionalism and customer satisfaction. Collaborated with cross-functional teams, followed company processes, and consistently worked toward performance and quality targets.