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Fiverr Pro
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Victor N
@vick908
Freelance Travel Manager
Kenya
Anglais, Swahili
À propos de moi
I am a versatile hospitality and travel professional with over 7 years’ experience in luxury hotels, fine dining restaurants, and corporate hospitality environments. I am adept at delivering Forbes Five-Star guest service standards and personalized guest experiences.
Compétences
Victor N
hors ligne •
Temps de réponse moyen de 13 heures
Voir mes services
Assistance client
I will be your professional call center and customer support rep and travel agent
Expérience professionnelle
Freelance Travel Agent
Dreamport • Temps plein
Oct 2024 - Mar 2026 • 1 yr 5 mos
Customer Service Excellence – Skilled in handling high call volumes with professionalism, empathy, and efficiency. Outbound Sales & Telemarketing – Proven ability to meet and exceed sales targets through persuasive communication and value-based selling. Travel Management & Coordination – Expertise in itinerary planning, concierge-level support, and seamless client onboarding. Digital Payments Fluency – Proficient in PayPal, M-Pesa, Payoneer, and Dreamport, ensuring secure and flexible transactions. Professional Document Creation – Strong ability to design branded invoices, receipts, and client-facing documents that inspire trust. Strategic Client Presentation – Adept at positioning services as solutions, focusing on value rather than price. Policy Analysis & Negotiation – Experienced in navigating platform requirements and securing favorable terms for clients. Travel Insurance Advisory – Mastery of product tiers, eligibility, and compensation scenarios to guide clients confidently. Adaptability & Problem-Solving – Resourceful in adjusting workflows to meet diverse client and platform needs.
waldorf astoria dubai palm jumeirah
Hilton • Temps plein
Aug 2019 - Jul 2024 • 4 yrs 11 mos
Always topped in Sales.
