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Vittorio D
@victordonor
Customer Behavior Loyalty Strategist
Italie
Italien, Anglais, Espagnol
À propos de moi
I help retail and restaurant brands grow revenue and retention through data-driven loyalty and customer lifecycle strategies. I work at the intersection of CRM, customer behavior analysis and marketing automation. I design loyalty programs, promotional mechanics and customer journeys that transform engagement into measurable business impact.
Compétences
Vittorio D
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Contenu commercial
I will write persuasive italian marketing copy for your business
Traduction
I will translate and localize your english or spanish content into natural italian
Expérience professionnelle
CRM Manager
Ciao Bella • Temps plein
Dec 2025 - Present • 5 mos
I work as a CRM & Loyalty Marketing Analyst for a multi-brand restaurant group, where I manage and analyze customer data, loyalty programs, promotional campaigns and CRM performance. My experience includes CRM strategy, customer segmentation, campaign analysis, coupon performance, loyalty dashboards, KPI reporting and marketing automation. I regularly work with tools and data sources related to Salesforce CRM, loyalty platforms, booking systems, campaign reports and business intelligence dashboards. Over time, I have developed strong skills in data analysis, Excel, CRM reporting, customer behavior analysis and marketing strategy. I help businesses turn customer data into clear insights, actionable reports and practical marketing recommendations. I have also worked on marketing plans and strategic projects for small businesses and local brands, including positioning analysis, customer segmentation, retention strategy, content planning and KPI definition. My main strengths are analytical thinking, clear communication, structured reporting and the ability to translate complex data into simple business decisions.
