v
victorysync

Ahmed M

@victorysync
4,9(3)

Level 1

Founder and CEO at Victory Sync

États-Unis
Anglais, Arabe
Certaines informations sont présentées en anglais.
À propos de moi
Victory Sync LLC delivers 24/7 customer support, sales, and back-office outsourcing that cuts costs by up to 60% while boosting customer satisfaction. We combine skilled agents, AI-powered tools, and proven CX strategies to help U.S. businesses scale efficiently. From inbound/outbound calls to lead generation and CRM management, we provide seamless, results-driven service tailored to your industry.... Plus d’infos

Compétences

v
victorysync
Ahmed M
15 $US/heure
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Création de listes de prospects
I will inbound and outbound call center support customer service and lead generation
4,9(3)
De200 $US / projetPlus de détails
Assistance client
I will manage omnichannel customer support phone text email and chat
De300 $US / projetPlus de détails

Vous souhaitez travailler sur une base horaire ?

Dites à Ahmed M ce dont vous avez besoin.

15 $US

/

heure

Portfolio

Expérience professionnelle

Founder/CEO

VictorySync LLC • Temps plein

Jan 2023 - Present • 3 yrs 9 mos

Oversee full-spectrum inbound and outbound call center operations, integrating AI-driven tools and CRM platforms to optimize customer experience and sales performance. Manage a blended 24/7 team delivering voice, email, and chat support for U.S.-based SMBs. Implemented intelligent call routing, real-time agent assist, and automated after-call summaries to improve first contact resolution by 27% and reduce average handle time by 18%. Key achievements: Deployed AI automation for appointment setting, lead qualification, and sentiment analysis. Managed multi-channel CRM integrations (Salesforce, HubSpot, Zoho) for seamless data flow. Led outreach campaigns averaging 500+ weekly cold emails and 100+ LinkedIn connections. Designed KPI dashboards for QA, SLA, and agent productivity tracking. Achieved 93% cost savings for clients compared to U.S. staffing while maintaining service quality scores above 90%.

3 Avis
4,9

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Détails de la notation
  • Niveau de communication avec le freelance
    4,7
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
1 à 3 avis sur 3
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