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viktoriya_rez

Viktoriya R.

@viktoriya_rez

Multilingual Virtual Assistant and Customer Support EN,RU,UA

États-Unis
Russe, Ukrainien
Certaines informations sont présentées en anglais.
À propos de moi
Multilingual professional fluent in English, Russian, and Ukrainian, based in Florida, USA. With 20+ years of business experience including founding a Call Center (300+ employees), owning a Beauty Salon for 15 years, and managing a Hotel & Restaurant Complex. I offer virtual assistance, customer support, email management, scheduling, data entry, CRM management, and translation services. Detail-oriented, highly organized, and committed to exceptional results. Let's work together!... Plus d’infos

Compétences

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viktoriya_rez
Viktoriya R.
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance générale
I will provide multilingual virtual assistant and customer support in en ru ua
De25 $US / projetPlus de détails

Expérience professionnelle

Operations Manager

Red Giant Entertainment • Temps plein

Jan 2023 - Present • 3 yrs 4 mos

Managing daily operations, client communication, order fulfillment, supply ordering, inventory control, and process optimization. Handcraft production including unique Swarovski crystal inlay on metal books.

Quality Control Manager

SOLA FURNITURE

May 2021 - Jul 2021 • 2 mos

Daily quality control of sales managers, CRM data entry monitoring, analysis of client refusals, conducting training sessions and developing conversation scripts.

Call Center Director & Founder

VICTORY

Jan 2016 - Sep 2020 • 4 yrs 8 mos

Founded and scaled a remote call center from 1 to 300+ employees in 3 months. Managed contracts, team leadership, staff motivation, and business scaling.