Vishakha

Virtual Receptionist & Assistant

Jan 2025 - Apr 2026 • 1 yr 3 mos

What I did: Handled 45+ patient interactions daily as the virtual front desk Booked 100+ appointments weekly across physiotherapy, chiropractic, massage, acupuncture, yoga and osteopathy services Processed patient billing and insurance claims worth $25,000+ monthly Managed calendars for multiple practitioners with zero conflicts Maintained a 95%+ email and phone response rate within 24 hours Reduced billing claim rejections and delays by 20% Improved front desk efficiency by 25% through process improvements Result: Became the go-to virtual assistant for a busy multi-service healthcare clinic, managing everything from patient scheduling to billing to practitioner calendars — all remotely and independently. Industry: Healthcare Location: Remote

Virtual Assistant

Jan 2023 - Dec 2024 • 1 yr 11 mos

What I did: Maintained 1,000+ records with 99% accuracy across multiple systems Managed complex calendars across 3+ time zones with zero scheduling conflicts Processed and prioritised 50+ daily emails ensuring timely responses Prepared agendas, drafted meeting minutes and organised executive meetings — improving meeting efficiency by 30% Implemented workflow procedures that reduced errors by 15% Trained and guided junior staff, improving team accuracy and productivity Maintained confidentiality of sensitive business information at all times Result: Served as a trusted right-hand assistant to the Director for nearly 2 years, handling everything from executive calendar management to team training — all remotely with consistent accuracy and professionalism. Industry: Business Services Location: Remote