
Vivek Nair
Excel Specialist
Compétences

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Expérience professionnelle
Team Lead - MIS
NewEraHope • Temps plein
Dec 2012 - Present • 13 yrs 5 mos
• Support enterprise operational reporting and analytics functions across multiple global clients including Cisco, Trinity Life Sciences, HubGroup and other enterprise operational environments. • Act as the primary reporting and analytics resource for multiple client accounts and internal operational teams. • Develop and maintain operational reporting systems, KPI dashboards and workforce analytics reports. • Analyze operational trends, SLA performance metrics and workforce data to support operational decision-making. • Design and optimize Excel-based reporting frameworks and reporting automation workflows using advanced formulas and Power Query. • Create management-level dashboards and reporting solutions enabling operational visibility and performance tracking. • Coordinate with operational leadership teams to identify reporting requirements and implement scalable reporting solutions. • Support workforce planning, scheduling analysis and operational forecasting activities. • Mentor operational teams and team leads on KPI reporting and performance optimization initiatives. • Improve reporting consistency and reduce manual reporting effort through process standardization and automation initiatives.
IT Manager / Operations & Infrastructure Leadership
Encore • Temps plein
Feb 2006 - Sep 2011 • 5 yrs 7 mos
• Led multi-functional teams across IT Helpdesk, Network Administration and Software Development operations. • Managed 24/7 operational support environments across international business operations. • Improved operational efficiency through process standardization, infrastructure optimization and workflow coordination. • Managed vendor relationships, IT infrastructure upgrades and operational support activities. • Coordinated software development initiatives involving eCommerce integrations and operational applications. • Prepared operational reports, productivity tracking and SLA-related reporting for management visibility.