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vivekswadhin

Vivek S

@vivekswadhin

Associate Technical Analyst

Inde
Anglais, Hindi
Certaines informations sont présentées en anglais.
À propos de moi
I am a results-driven Electronics Engineer with over 4 years of experience in technical analysis, support, and training. I have expertise in multi-channel support, incident lifecycle management using ServiceNow, and troubleshooting Citrix/VDI environments. I am proficient in diagnosing hardware and software issues and have a strong background in networking and data visualization tools like Power BI and Tableau.... Plus d’infos

Compétences

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vivekswadhin
Vivek S
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Vidéo d'IA
I will create viral faceless youtube shorts and instagram reels using ai
De5 $US / projetPlus de détails

Expérience professionnelle

Dell_Technologies

Senior Technical Support Engineer

Dell Technologies • Temps plein

May 2022 - Aug 2022 • 3 mos

Served as an L1 Senior Technician providing technical support for Dell laptops, desktops, and All-in-One PCs. Performed hardware diagnostics and dispatched cases to service engineers. Conducted OS installations via Media Creation Tool and Dell OSRI, and utilized Dell Remote Assist and SFDC tools for remote troubleshooting.