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Bruno E
@vr1_esp
Help Desk Specialist
Uruguay
Espagnol, Anglais
À propos de moi
I am a passionate problem-solver focused on efficiency and customer satisfaction. Currently serving as a Help Desk Specialist at Tata Consultancy Services, I have extensive experience as a Backup Supervisor, QA Analyst, and Knowledge Base Manager. I aim to deliver timely resolutions while optimizing existing processes to improve team performance.
Compétences
Bruno E
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Contenus de site web
I will localize english to rioplatense spanish argentina uruguay
Rédaction technique
I will write a help desk knowledge base from your tickets
Expérience professionnelle
SME for Customer Service
Tata Consultancy Services • Temps plein
Aug 2018 - Present • 8 yrs 1 mo
Serving as a Subject Matter Expert (SME) for Customer Service and Technical CSR. Responsibilities include acting as a Service Desk SME, Backup Supervisor, and Knowledge Base Manager. Additionally performs roles as a QA Analyst and Trainer to ensure high-quality service delivery and process optimization.
Phone Operator
Alorica • Temps plein
Aug 2014 - Mar 2017 • 2 yrs 7 mos
Served as a Customer Service Representative (CSR) for a health insurance company based in the USA. Managed insurance claims, explained policy benefits, and processed premium payments while maintaining high service standards.
