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wako_japan_115

Wako Okamura

@wako_japan_115

Native Japanese Virtual Assistant, Customer Support and Communication

Japon
Japonais, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hello! I'm Wako, a customer-focused professional with international living, working, and travel experience. I hold a degree in History and have lived in both the US and the Philippines, gaining experience in multicultural and English-speaking environments. My background includes customer service, hospitality, tourism, and cross-cultural communication. As a native Japanese speaker with strong English communication skills, I enjoy helping people through reliable, professional, and personalized support. I look forward to working with you!... Plus d’infos

Compétences

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wako_japan_115
Wako Okamura
hors ligne • 
Temps de réponse moyen de 10 heures

Voir mes services

Messagerie et envoi d'e-mails
I will provide native japanese customer support and communication
De10 $US / projetPlus de détails
Plans de voyage
I will create a personalized japan itinerary and local travel guide
De30 $US / projetPlus de détails

Expérience professionnelle

Front Desk Staff for International Guests at Japanese Ryokan

＿ • Temps plein

Oct 2025 - Present • 9 mos

Currently, I work at a traditional Japanese ryokan, handling front desk operations and supporting international guests. I assist with check-in, guest inquiries, and provide personalized support to ensure a comfortable and memorable stay. This role has strengthened my hospitality mindset, attention to detail, and ability to communicate warmly and professionally with guests from around the world.

IT Customer Support Specialist (Multicultural Team Environment)

Native Camp • Temps plein

Nov 2023 - Jul 2025 • 1 yr 8 mos

While living in Cebu, the Philippines, I worked in IT customer support, collaborating with international team members in a multicultural environment. I handled customer inquiries, resolved issues, and ensured smooth communication between users and the service team. Through this experience, I developed strong problem-solving skills, adaptability, and the ability to communicate clearly and effectively across cultures.

Freelancing_Career

Freelance Bar-Hopping Tour Guide & Interpreter (Osaka/Kyoto)

Freelancing Career • Freelance

Mar 2019 - Feb 2020 • 11 mos

Before the pandemic (Apr 2019 – Feb 2020), I worked as a freelance bar-hopping tour guide and interpreter in Osaka and Kyoto. I led groups of 2–10 native English speakers, providing guided experiences and seamless communication throughout the tours. I consistently maintained a 4.7/5 rating and was ranked No. 1 on the platform, reflecting my ability to create enjoyable experiences and communicate effectively in English.