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wako_japan_115

Wako Okamura

@wako_japan_115

Native Japanese Virtual Assistant, Customer Support and Communication

Japon
Japonais, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
Hi there! I'm Wako, a native Japanese Virtual Assistant specializing in communication-based support for international clients. With all of my experience, I’m skilled at understanding needs, adapting communication styles, and building trust. Here’s how I can help: ・Japanese customer support (email & chat) ・Email writing & replies in natural Japanese ・Japanese-English communication support ・Japan travel & inbound support, etc. I deliver clear, thoughtful communication with professionalism and care. Feel free to message me :)... Plus d’infos

Compétences

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wako_japan_115
Wako Okamura
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Messagerie et envoi d'e-mails
I will provide native japanese customer support and communication
De10 $US / projetPlus de détails

Expérience professionnelle

Front Desk Staff for International Guests at Japanese Ryokan

＿ • Temps plein

Oct 2025 - Present • 7 mos

Currently, I work at a traditional Japanese ryokan, handling front desk operations and supporting international guests. I assist with check-in, guest inquiries, and provide personalized support to ensure a comfortable and memorable stay. This role has strengthened my hospitality mindset, attention to detail, and ability to communicate warmly and professionally with guests from around the world.

IT Customer Support Specialist (Multicultural Team Environment)

Native Camp • Temps plein

Nov 2023 - Jul 2025 • 1 yr 8 mos

While living in Cebu, the Philippines, I worked in IT customer support, collaborating with international team members in a multicultural environment. I handled customer inquiries, resolved issues, and ensured smooth communication between users and the service team. Through this experience, I developed strong problem-solving skills, adaptability, and the ability to communicate clearly and effectively across cultures.

Freelancing_Career

Freelance Bar-Hopping Tour Guide & Interpreter (Osaka/Kyoto)

Freelancing Career • Freelance

Mar 2019 - Feb 2020 • 11 mos

Before the pandemic (Apr 2019 – Feb 2020), I worked as a freelance bar-hopping tour guide and interpreter in Osaka and Kyoto. I led groups of 2–10 native English speakers, providing guided experiences and seamless communication throughout the tours. I consistently maintained a 4.7/5 rating and was ranked No. 1 on the platform, reflecting my ability to create enjoyable experiences and communicate effectively in English.