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waqasaslam9986

Waqas

@waqasaslam9986

Customer Support And Data Management Specialist

Pakistan
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am professional customer support specialist with 4+years of experience in live chat and email support. I have experience handling customers from APAC countries, resolving queries, managing data, and working with Excel and google Sheet. I am reliable, detail-oriented, and committed to providing high-quality service and timely results.... Plus d’infos

Compétences

w
waqasaslam9986
Waqas
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will provide professional customer support via chat and email
De10 $US / projetPlus de détails

Expérience professionnelle

Mindbridge

Customer Support Specialist

Mindbridge • Temps plein

Dec 2019 - Feb 2024 • 4 yrs 2 mos

I started my career as a Customer Support Agent, where I developed strong communication, problem-solving, and customer service skills. Through dedication and consistent performance, I was promoted to Shift Lead. As a Shift Lead, I managed daily team operations, supported customer service agents, and acted as a bridge between customers and agents to ensure smooth communication and effective issue resolution. I helped maintain service quality, assisted team members with challenging customer issues, and worked to improve customer satisfaction. This experience strengthened my leadership, teamwork, and customer relationship management skills.