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Waqee Amjad
@waqee_amjad
Customer Service Representative
Pakistan
Ourdou, Anglais, Punjabi
À propos de moi
Hi, this is Waqee Amjad, with 8 years of experience in customer service. I have been a part of big projects like Careem(UAE) and Temu(79 countries across the world), working at companies like Ibex and Mindbridge. I have expertise in taking care of logistics delays, refund/chargeback disputes, appointment scheduling, back-office operations, and all the other related issues. Services I offer include Email Support, Live Chat, Inbound/Outbound Calling, (Meta) Social Media reply management, and CRM Management. Available for long-term partnerships.
Compétences
Waqee Amjad
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will be your reliable customer service representative
Messagerie et envoi d'e-mails
I will be the support your customers need
Expérience professionnelle
Customer Support Supervisor
ibex • Temps plein
Jan 2026 - Present • 9 mos
I have been a part of a project(Temu) in Ibex, working across 79 countries and handling the logistics, issues, refund/chargeback inquiries, warehouse discrepancies, account management, and all other related disputes from the customer side as a Supervisor, especially dealing with the clients threatening to raise the issues with the legal authorities, which makes the whole scenario very sensitive.
Customer Service Representative
Mindbridge • Temps plein
Jun 2024 - Dec 2025 • 1 yr 6 mos
I have been a part of the project (Careem) at Mindbridge, dealing with clients in the UAE and handling logistics-related issues, which include customer inquiries and disputes related to rides. I have worked as the inbound call receiver, resolving customers' issues in real time, as well as working in the back end as a specialized department and providing customers with reliable service through email customer support.
