
Webdev
Excellence is the priority
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Expérience professionnelle
Senior Technical Support Engineer
Directorist • Temps plein
Feb 2020 - Dec 2025 • 5 yrs 10 mos
At Directorist, I worked as a Senior Support Engineer, where I played a key role in delivering high-quality technical support, quality assurance, and product improvement across the platform. I provided advanced support through multiple channels including HelpScout, live chat, Facebook, and WordPress.org, successfully assisting 3000+ websites while maintaining an 85%+ customer satisfaction rate and earning 300+ five-star reviews. My work involved troubleshooting complex issues, handling plugin/theme conflicts, and delivering tailored solutions for a wide range of directory-based projects. Beyond support, I actively contributed to product quality and development by working closely with the development team as a Primary QA Lead, especially for Directorist Version 8, where I designed test cases, executed comprehensive testing across extensions and themes, and ensured high product standards. I also led documentation efforts, creating structured user guides and technical documentation to improve usability and reduce support queries. Additionally, I served as an Admin of the Directorist Product Community, engaging with thousands of users, providing expert guidance, and moderating discussions. I further conducted global live sessions during Black Friday/Cyber Monday campaigns, sharing technical knowledge, best practices, and support strategies with a wide audience. Overall, my role combined technical expertise, problem-solving, QA leadership, and community engagement, making me deeply experienced in building, supporting, and optimizing WordPress directory platforms.
30 Avis
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foreverfrance
Client récurrent

Royaume-Uni
Quick, responsive, and good communication throughout. Delivered what was asked and has been booked for a second job. Recommended.

reggaeriddims
Client récurrent

Royaume-Uni
jonathanjenk

États-Unis
I greatly enjoyed collaborating on this project as he went above and beyond to answer my many questions and also provide videos so that I could continue to edit the site on my own once the work order was complete. I’d definitely work with him again in the future!

hynsonfinance

États-Unis
Webdev was great. He was quick to respond and make changes. Transparent and communicative. Would work with him again. Thanks!

reggaeriddims
Client récurrent

Royaume-Uni

