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Waliul H
@whasanath
IT Mobility Analyst ll
États-Unis
Anglais
À propos de moi
I am an aspiring Cybersecurity Specialist with hands-on IT support experience and practical knowledge in mobile device management using Microsoft Intune. I am skilled in Windows device configuration, endpoint security, and user support, with experience building virtual test labs and completing over 15 TryHackMe labs.
Compétences
Waliul H
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance technique
I will troubleshoot windows, microsoft 365, outlook and teams issues
Assistance technique
I will troubleshoot and fix windows 10 and windows 11 PC issues
Expérience professionnelle
IT Mobility Analyst ll
AbbVie • Temps plein
Jul 2026 - Present • 2 mos
Provide enterprise IT and mobile device support using Microsoft Intune, MobileIron/Ivanti, and ServiceNow. Troubleshoot iOS/Android devices, support device migrations and refreshes, manage enrollment and carrier issues, and create technical documentation while following security and compliance standards.
Information Technology Help Desk
United Airlines
Mar 2025 - Oct 2025 • 7 mos
Delivered technical support for 600+ users across Windows 10/11 and macOS systems. Managed 30–40 daily tickets using ServiceNow, ensuring accurate documentation and timely resolution. Supported Microsoft 365 applications, performed Active Directory tasks such as password resets and account unlocks, and assisted with device deployment, imaging, and IT asset inventory tracking.
