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william_tchak

William T.

@william_tchak

Bilingual French and English Customer Support for Ecommerce and Small Businesses

Cameroun
Français
Certaines informations sont présentées en anglais.
À propos de moi
I help businesses deliver fast, empathetic customer support that keeps clients happy and loyal. Trained in active listening, de-escalation, problem-solving, and clear communication certified in handling difficult customers. I also bring hands-on experience automating support processes (Make.com certified) and 3 years in sales, building trust and resolving customer needs. Bilingual French/English, familiar with Zendesk, Gorgias, HubSpot, and CRMs. Reliable, detail-oriented, and easy to work with let's talk about your needs and get started today!... Plus d’infos

Compétences

w
william_tchak
William T.
hors ligne • 

Voir mes services

Assistance client
I will provide professional customer support for your ecommerce
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Softlution

AI Consultant

Softlution • Freelance

Jun 2025 - Nov 2025 • 5 mos

For 5 months, I supported Softlution as a no-code automation specialist, tasked with digitizing and streamlining their entire internal and client-facing processes, exclusively using Make (Integromat). Automations delivered: WhatsApp lead qualification — Automated chatbot instantly responding to prospects, qualifying them based on defined criteria, and triggering appointment booking in the sales calendar. Automated client onboarding — Full sequence triggered upon signature: contract creation, CRM update (HubSpot), and personalized welcome email. CRM ↔ Google Sheets sync — Real-time bidirectional flow between HubSpot and internal tracking sheets, eliminating manual re-entry. Invoicing automation — Automatic invoice generation and delivery upon service validation, with scheduled follow-ups for late payments. Typeform → CRM lead pipeline — Automated retrieval, cleaning (regex), and injection of form responses into HubSpot with lead scoring. Automated reporting — Weekly aggregation of sales data (arrays/aggregators) with a summary report emailed automatically to leadership. Secure webhook system — Built a webhook architecture with OAuth 2.0 authentication, error handling, and rollback strategy to ensure reliable data exchanges. Notion ↔ Gmail automation — Synced tasks and deadlines between Notion and Gmail, with automatic notifications and cross-updated statuses. Result: a significant reduction in time spent on repetitive tasks, improved lead conversion, and stronger reliability across internal processes — all powered 100% by Make.