John S

Booking Specialist

Carpe Diem Tours • Temps plein

Aug 2024 - Oct 2025 • 1 yr 2 mos

- Managed 40–60 daily tour reservations across multiple Online Travel Agencies (OTAs), including Rezdy, Airbnb Experiences, Viator, and GetYourGuide, ensuring booking accuracy and exceptional customer service. - Responded to approximately 5–10 phone calls and 20–30 customer emails daily, providing booking confirmations, itinerary updates, reservation changes, and post-booking support. - Processed new reservations, booking modifications, cancellations, refunds, and customer inquiries while maintaining exceptional customer satisfaction. - Coordinated tour logistics with 15–20 tour guides, chefs, and operational partners to ensure seamless daily tour experiences and efficient schedule management. - Managed bookings ranging from individual travelers to group tours of up to 50 participants, ensuring accurate scheduling and smooth operational execution. - Utilized Monday.com to coordinate operational workflows and Tour Optima to communicate with guides, monitor daily operations, and manage tour schedules. - Maintained accurate booking records and operational documentation while ensuring compliance with company procedures and service standards.

Executive Assistant & Operations Coordinator

Resolution Demo Projects • Temps plein

Sep 2023 - Jul 2024 • 10 mos

- Provided executive-level administrative support to the Company Director, managing calendars, meetings, travel arrangements, email correspondence, and day-to-day business operations. - Supported recruitment across 4–5 active client accounts, managing job postings, candidate sourcing, resume screening, interview scheduling, and applicant tracking for multiple open positions. - Managed 20–30 candidate profiles daily using Monday.com, maintaining accurate recruitment pipelines, applicant records, and hiring documentation. - Conducted 6–8 candidate screening interviews daily, evaluating applicants and coordinating next steps with hiring managers. - Prepared employment contracts, onboarding documentation, and new hire records while coordinating onboarding activities to ensure a smooth hiring process. - Coordinated client projects using Monday.com and Notion, maintaining operational documentation and supporting collaboration across multiple client engagements. - Managed and maintained company websites using WordPress and Elementor, ensuring website content remained accurate, updated, and aligned with business objectives. - Administered GoDaddy and Hostinger, managing domain registrations, DNS configurations, business email setup, website hosting, and basic website maintenance. - Designed presentations, brochures, marketing materials, and social media content using Canva and Meta Business Suite to support client branding and business development initiatives.