Xenia R

Program Manager

Jun 2024 - Aug 2026 • 2 yrs 2 mos

• Lead hiring, interviewing, training, and performance evaluations for staff. • Plan and assign staff schedules and routes; supervise up to 16 team members. • Develop new policies and processes to ensure operational consistency. • Evaluate data, reports, and financial indicators to support budget decisions. • Approve timesheets, leave, purchasing transactions, and fiscal activities. • Maintain compliance with Florida Statutes and DOH requirements. • Conduct program assessments to identify improvement opportunities. • Strengthen partnerships with community organizations to support client needs.

Office Manager

Sep 2014 - May 2023 • 8 yrs 8 mos

• Directed daily clinic operations, workflow coordination, and administrative functions. • Oversaw purchasing activities, budget monitoring, and insurance verification. • Developed and implemented policies to ensure consistent agency procedures. • Managed MOAs, equipment warranties, and contract compliance. • Improved patient flow through targeted process redesigns. • Conducted financial screenings and ensured correct insurance eligibility. • Handled difficult client situations while maintaining service quality. • Implemented electronic signature processes saving ~$10,000 annually. • Increased revenue through improved billing workflows.