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Fiverr Pro
Français
$
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Xhulio Ternici
@xhulio_ternici
Customer Support Specialist and Data Entry Expert
Albanie
Anglais, Italien, Albanais
À propos de moi
I am a dedicated Customer Service Specialist with over 10 years of experience in customer support. Throughout my career, I have worked on multiple campaigns providing support through live chat, email, and phone channels.
I have extensive experience in eCommerce customer support, customer satisfaction, issue resolution, order management, and handling customer inquiries in a professional and efficient manner. I am skilled at building positive customer relationships, solving problems quickly, and ensuring a high level of customer satisfaction.
Compétences
Xhulio Ternici
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Messagerie et envoi d'e-mails
I will provide customer support via chat email and phone
Portfolio
Expérience professionnelle
Transcom
Temps plein • 3 yrs 8 mos
Customer Service Specialist
Sep 2025 - Present • 10 mos
Customer Service Specialist with over 10 years of experience in live chat, email, and phone support. Managed customer inquiries, order processing, issue resolution, and data entry tasks while maintaining high customer satisfaction. Worked in eCommerce support and provided assistance to customers across multiple channels. Also served as a Shadow and Support Agent, helping onboard, train, and guide new team members while assisting with complex customer cases and maintaining service quality standards.
Customer Service Specialist
Jun 2018 - Apr 2021 • 2 yrs 10 mos
Experienced Customer Service Specialist with over 10 years of expertise in delivering high-quality support via live chat, email, and phone. Skilled in handling customer inquiries, resolving issues efficiently, processing orders, and maintaining strong customer satisfaction across eCommerce platforms. Proven ability to work in fast-paced environments while ensuring excellent service standards. Experienced in supporting and mentoring new team members as a Shadow and Support Agent, assisting with onboarding, training, and complex case handling. Strong communication, teamwork, and problem-solving skills with a focus on delivering a positive customer experience.
