
TechSavvy
Difficult takes a day, impossible takes a week
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Computer Support Specialist
Xerox • Temps plein
Dec 2009 - Dec 2020 • 11 yrs
As a Computer Support Specialist for a large public school district, I provided front-line and behind-the-scenes technology support across multiple school sites, serving staff, educators, and students every day. My work included diagnosing and repairing desktops, laptops, and mobile devices, troubleshooting hardware and software issues, managing device imaging and deployment, and supporting network connectivity and peripherals. I handled high volumes of support requests while keeping systems running with minimal downtime — because in a school environment, technology has to just work. Beyond the technical side, this role sharpened the skills that matter most to clients: clear communication, patience, and the ability to translate complex problems into plain language for non-technical users. I learned to prioritize under pressure, document solutions, and deliver dependable support people could count on. This experience is the foundation of how I approach every project today — with precision, reliability, and a commitment to solving the real problem, not just the surface symptom.