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yashfak_27

Yashfa K

@yashfak_27

Expert Creative, Designer Content Writer and Remote Assistant

Pakistan
Anglais, Ourdou
Certaines informations sont présentées en anglais.
À propos de moi
With 6+ years of global experience serving clients across worldwide, I deliver elite digital solutions. My professional foundation includes serving as an Operations Lead at a multinational BPO, giving me expertise in customer support, workflow strategy, and corporate communication. I combine leadership with creative execution to offer: • Customer Support: Enterprise grade remote support and care. • Design & AI Websites: Premium Canva graphics, cards, and AI multimedia ppt/websites. • Content & Strategy: Highimpact writing and social media management. Let’s scale your business.Contact me today!... Plus d’infos

Compétences

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yashfak_27
Yashfa K
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Messagerie et envoi d'e-mails
I will provide dedicated team VA and customer support services
De25 $US / projetPlus de détails
Publications et bannières sociales
I will design social media posts, flyers, menus, and brand graphics
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

ibex

Supervisor Operations

ibex • Temps plein

Oct 2024 - Oct 2026 • 2 yrs

Lead customer support operations for an enterprise global account, managing non-voice chat and email workflows. Oversee team performance across CSAT, response times, and quality assurance metrics while designing SOPs, escalation protocols, and team training decks to maintain seamless client communication.