Yeferson B

@yeferson_bustos

Bilingual Customer Support Virtual Assistant Specialist

Colombie
Espagnol, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a Bilingual Customer Support and Virtual Assistance Specialist with over two years of experience in technical support, customer retention, and sales. I have a proven track record of managing Salesforce CRM and resolving complex billing issues for international campaigns like T-Mobile, consistently maintaining high CSAT scores above 90%.... Plus d’infos

Compétences

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yeferson_bustos
Yeferson B
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will bilingual customer and billing support specialist
De10 $US / projetPlus de détails
Planification et mise en place
I will be your appointment setter
De10 $US / projetPlus de détails

Portfolio

Expérience professionnelle

ContactPoint_360

Customer Support (Energy advisor)

ContactPoint 360 • Temps plein

Dec 2023 - Jun 2026 • 2 yrs 6 mos

Customer Support & Advanced Support Representative with extensive experience resolving billing inquiries via phone, chat, and email. Specialized in explaining and breaking down energy bills to ensure customer understanding and satisfaction. Demonstrated strong problem-solving skills and fast progression from entry-level support to advanced tier support.