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Yizreel J. Brea
@yizreelbrea
Billingual Customer Service, Technical support and Interpreter
République dominicaine
Anglais, Espagnol
À propos de moi
I’m a bilingual Customer Service & Sales professional with 10 years of experience. I specialize in English–Spanish customer support, appointment setter, live chat,
interpretation, and closing sales for US businesses. I help companies increase conversions, improve customer satisfaction, and reduce response times.
10 years in customer service & sales • Native Spanish, fluent English • Fast response &
professional communication • Available for hourly or long-term contracts.
Why hire me: I’ve handled high-volume support lines, closed outbound sales, and
interpreted for commercial calls.
Compétences
Yizreel J. Brea
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will be your professional customer support and technical expert
Interprétariat
I will be your bilingual medical interpreter
Portfolio
Expérience professionnelle
Bilingual Interpreter (Spanish–English) Lionbridge | June 2025 – Present
Lionbridge • Temps plein
Jun 2025 - Present • 1 yr 2 mos
Provide real-time interpretation between English-speaking professionals and Spanish-speaking clients. Support communication in medical, legal, insurance, and emergency service environments. Maintain accuracy, confidentiality, and professionalism during sensitive conversations. Facilitate culturally appropriate communication to ensure mutual understanding between parties.
Customer Support / Technical Support / Sales Specialist Alorica | 2015 – 2025
Alorica • Temps plein
Jun 2015 - Jul 2025 • 10 yrs 1 mo
Provided high-quality customer service via phone, chat, and email to resolve technical and account-related issues. Diagnosed and troubleshot technical problems, escalating complex cases to higher-level support when necessary. Managed customer registrations and confidential account information with strict attention to data security. Delivered sales support and product guidance, helping customers choose solutions that fit their needs. Led and supported a back-office team handling specialized product lines and internal operations. Maintained high customer satisfaction and performance metrics in a fast-paced call center environment.
Bilingual Interpreter (Spanish–English)
CyraCom • Temps partiel
Jun 2024 - May 2025 • 11 mos
Delivered consecutive interpretation services for healthcare, legal, and customer service calls. Ensured clear, accurate, and confidential communication between English and Spanish speakers. Assisted professionals and clients in high-pressure or sensitive situations requiring precise language support.
