Yang H

Product Management Assistant

S.F. EXPRESS CO. LTD • Temps plein

Jul 2024 - Feb 2025 • 7 mos

Conduct market and competitor research focused on large-item cold chain logistics. Monitor similar offerings from key competitors—tracking factors like pricing, service scope, delivery timelines, and sales strategies; Participate in the development of cold chain products for peak demand periods, such as the Dragon Boat Festival and Mid-Autumn Festival. Contribute to product solution design by considering market requirements, transportation scenarios, and specific customer needs; Identify and articulate the key selling points of large-item cold chain products. Assist in formulating marketing strategies. Provide product-related support to the sales team to help drive the achievement of performance targets.

Product Operations Intern

ByteDance

Apr 2022 - Jun 2022 • 2 mos

Contributed over 10 help documents for overseas markets and updated 30+ existing instructional pieces based on user feedback. Implemented the 'Linkchat' auto-response robot, achieving a 78% processing rate and optimizing user experience. Managed official product accounts and handled platform certifications.

Sales Assistant Intern

TOD'S

Dec 2020 - Jan 2021 • 1 mo

Generated boutique traffic via pop-up store strategies, increasing daily traffic by 20+ and transaction rates by 30%. Led Christmas promotion designs and inventory clearance strategies, boosting sales by 40%. Managed customer communications via WeChat groups to improve repurchase rates by 20%.