y
youssef_oulhaj

Youssef O

@youssef_oulhaj

Guest Experience Manager

Maroc
Français, Arabe, Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I am a luxury hospitality professional with several years of experience in guest relations, team management, and VIP services. I am an expert in designing personalized customer journeys, multi-department operational optimization, e-reputation management, and SOP compliance, reporting directly to General Management.... Plus d’infos

Compétences

y
youssef_oulhaj
Youssef O
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

CV
I will write a professional CV and cover letter in french english or arabic
De10 $US / projetPlus de détails
Traduction
I will translate your documents french english arabic professionally
De10 $US / projetPlus de détails

Expérience professionnelle

Accor

Guest Experience Director

Accor • Temps plein

Mar 2023 - Present • 3 yrs 4 mos

Responsible for the full guest journey, e-reputation management, and SOP compliance across departments. Manage and respond to guest reviews on Google, Booking.com, and TripAdvisor in French, English, and Arabic. Produce monthly performance reports and lead quality meetings with cross-departmental teams. Previously acted as interim Front Office Manager at Fairmont Tazi Palace Tanger, overseeing front desk operations, team management, and VIP guest relations.