Parcourir les catégories
Explorer
Fiverr Pro
Français
$
USD
Yurii
@yurii_serbisky
Discord Manager, Customer Support Specialist
Ukraine
Anglais, Ukrainien
À propos de moi
Hi, I'm Yurii! I'm a tech-savvy Support & Community Operations Specialist focused on workflow automation and security. I help teams protect and scale their digital platforms.
My Core Skills:
Customer Support: Ticket triage, email/chat support, and SLA compliance via Zendesk.
Automation: Advanced Discord setup, ticketing tools (Ticket Tool), and onboarding bots.
Security: Strict anti-raid, anti-phishing, and scam protection (Wick, Dyno).
Expertise: Web3, Fintech, and Crypto ecosystems.
Languages: Fluent English & Native Ukrainian.
Compétences
Yurii
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Chatbots réglementés
I will setup automated discord server and management
Publications et bannières sociales
I will setup, configure and automate professional discord bots
Expérience professionnelle
Digital Support & Community Specialist
Freelancer.com • Freelance
Jan 2024 - Present • 2 yrs 6 mos
Managed inbound support channels across multiple platforms, handling high-volume ticket triage and resolving technical issues under strict SLAs. Handled customer dispute resolution and member inquiries with a strong focus on maintaining community standard adherence and user retention. Monitored support metrics and used modern CRM platforms and data analytics tools (Zendesk, Looker Studio) to optimize workflow efficiency and improve overall team performance.
