z
zainrehmani158

Zain Rehmani

@zainrehmani158
5,0(1)

Customer Support Operations Specialist

Pakistan
Anglais
Certaines informations sont présentées en anglais.
À propos de moi
I help startups and growing businesses streamline their customer support by creating structured guidelines, response templates, escalation flows, and internal documentation that agents can actually follow. My focus is on clarity, consistency, and efficiency. Whether you’re setting up your first support team or improving an existing one, I provide documentation that reduces errors, improves response quality, and saves time. What you can expect: • Easy-to-follow customer support SOPs • Ready-to-use chat and email response templates • Escalation and resolution workflows... Plus d’infos

Compétences

z
zainrehmani158
Zain Rehmani
hors ligne • 

Expérience professionnelle

Customer Success Executive

Snoonu • Temps plein

Jul 2025 - Nov 2025 • 4 mos

- Delivered exceptional customer support in a high-volume international chat support for Snoonu. - Communicated with global customers, demonstrating professionalism and empathy. - Maintained a high customer satisfaction (CSAT) rating while delivering top-rated support. - Trained new hires on SOPs, chat handling, and template usage to maintain service quality. - Designed chat templates that improved customer satisfaction and ensured consistently high QA performance. - Assisted team members with live chats, ensuring accuracy, meeting QA standards, achieving KPIs, and delivering timely responses.

Customer Success Specialist

Customer Success Executive • Temps plein

Nov 2024 - Dec 2024 • 1 mo

Maintained a high customer satisfaction (CSAT) rating while delivering top rated support in Walmart's international campaign with consistent 4-5 star ratings and was recognized for it.