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zakarialafhel

ZAKARIA LAFHEL

@zakarialafhel

I will provide remote IT support and helpdesk assistance

Maroc
Anglais, Français
Certaines informations sont présentées en anglais.
À propos de moi
I provide beginner-friendly IT Support and Helpdesk services, including Windows troubleshooting, software installation, email setup, printer support, and basic remote assistance. I am serious, patient, and focused on helping clients solve their technical problems.... Plus d’infos

Compétences

z
zakarialafhel
ZAKARIA LAFHEL
hors ligne • 

Voir mes services

Assistance technique
I will provide remote IT support and helpdesk assistance
De15 $US / projetPlus de détails

Expérience professionnelle

Rogers_Healy and Associates

Help Desk Analyst

Rogers Healy and Associates • Temps plein

Nov 2023 - May 2026 • 2 yrs 6 mos

Provided technical support to users by troubleshooting hardware, software, network, and account-related issues. Assisted customers through phone, email, and ticketing systems. Resolved Windows, internet, email, and basic connectivity problems while ensuring clear communication and customer satisfaction. Responsibilities: Responded to IT support requests and help desk tickets Troubleshot Windows, software, email, and network issues Assisted users with account access and password reset problems Documented issues and solutions in the ticketing system Escalated complex problems to higher-level technical teams Provided professional and friendly customer support