Zan

Account Manager

La Prairie • Temps plein

May 2016 - Jan 2019 • 2 yrs 8 mos

Account Manager — Luxury Skincare Brand Led a team while managing client relationships for a luxury skincare brand, consistently hitting monthly sales targets. I organized regular customer events through the company's CRM, writing personalised invitations and making follow-up calls that resonated with each client — driving them to spend in store. That face-to-face experience taught me what it actually takes to sell and to write well: understanding what a specific person wants to hear, and saying it in a way that moves them to act. It's the same instinct I now bring to ghostwriting — content built to connect and convert, not just fill space.

Account Manager in Skincare & cosmetics

LVMH • Temps plein

Aug 2015 - May 2016 • 9 mos

Guerlain Account Manager in Skincare & Cosmetics Managed a team at a luxury skincare and cosmetics brand, using CRM data to keep the team on track to hit targets and stepping in with support whenever needed. Planned and organized events to promote new product launches, while keeping in regular contact with existing clients and recruiting new ones. These experiences taught me how to use writing strategically — not just to inform, but to engage. It's a skill I now bring to founders: helping them connect with their customers through content that builds relationships and drives action, the same way I built mine.

Team Leader

Estée Lauder • Temps plein

Jan 2012 - Aug 2015 • 3 yrs 7 mos

Tom Ford Beauty Team Leader Team Leader — Luxury Cosmetics Brand Led by example at a luxury cosmetics brand, organizing events and making sure my team consistently hit their targets — stepping in with hands-on support whenever they needed it. Working mostly with international clients, being bilingual sharpened something crucial: the importance of truly listening before speaking. Understanding what someone means, not just what they say, is what made me a good seller — and it's the same instinct I bring to ghostwriting: listening to a client's voice and intent, then writing in a way that genuinely connects.