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zaryabaleekhan2

Zaryab A

@zaryabaleekhan2

Customer Support Specialist for Voice Chat Email and Fintech

Pakistan
Anglais, Ourdou, Punjabi
Certaines informations sont présentées en anglais.
À propos de moi
I’m a Customer Support Specialist with 4+ years of experience in global BPO, fintech, payments, e-commerce, and customer service. I provide professional voice, chat, and email support for international customers. My experience includes KYC, CDD, EDD, account support, retention, escalations, and high-volume customer interactions. I’ve worked with Zendesk, Salesforce, Slack, Jira, Confluence, and other CRM tools. Reliable, adaptable, and customer-focused.... Plus d’infos

Compétences

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zaryabaleekhan2
Zaryab A
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Assistance client
I will do general customer support
De10 $US / projetPlus de détails

Expérience professionnelle

ibex

Customer Service Executive

ibex • Temps plein

Apr 2026 - Present • 5 mos

Provided US voice customer support for Temu, handling customer inquiries, account-related concerns, order issues, and escalations. Managed high-volume inbound calls while maintaining professional communication, empathy, and accurate issue resolution. Used Workbench and CRM tools to document and manage customer interactions.

Mindbridge

Team Lead Fincrime Support Analyst KYC/ATO | Revolut

Mindbridge • Temps plein

Sep 2024 - Mar 2026 • 1 yr 6 mos

Supported fintech customers across the UK and Europe through KYC and Fincrime operations. Handled KYC, CDD, EDD, account verification, and account takeover (ATO) cases. Managed escalations and supported a team of analysts while following compliance procedures and maintaining accurate case handling.