
Zeem D
Building Digital Success, One Smart Strategy At A Time
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Expérience professionnelle
FHG Team Ltd IVR Phone System Setup
FHG Team LTD • Freelance
Nov 2025 - Dec 2025 • 1 mo
I designed and implemented a fully customized IVR (Interactive Voice Response) system for FHG Team Ltd that streamlines their phone support operations by providing a clear, professional call flow, efficiently routing callers to the right team members, reducing wait times, improving customer experience, integrating seamlessly with their existing phone system, and boosting team productivity through automated greetings, voicemail routing, and consistent communication.
GoHighLevel Automation Setup for L & A
L & A • Freelance
Nov 2025 - Dec 2025 • 1 mo
I designed and implemented a customized GoHighLevel automation system for L & A to streamline lead management, follow-ups, and internal workflows. The setup automates lead capture, SMS and email follow-ups, pipeline updates, task assignments, and appointment booking, ensuring no lead is missed. By centralizing communication and automating repetitive processes, the system improves response time, increases conversion rates, and allows the team to focus on high-value activities while maintaining consistent and professional customer engagement.
OpenPhone Setup for Shalom Cafe
Shalom Cafe • Freelance
Aug 2025 - Aug 2025 • 0 mos
I set up and customized the OpenPhone business phone system for Shalom Cafe to improve customer communication and daily operations. The setup includes a dedicated business number, call routing, voicemail, business hours configuration, and team inbox management to ensure customer calls and messages are handled efficiently. This system helps Shalom Cafe respond faster to orders and inquiries, reduce missed calls, and maintain a professional, reliable communication experience for customers.