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Thomas H
@zemaliraventure
Business and Digital Solutions Consultant, Strategy, Research, Product Planning
Malte
Anglais, Allemand, Hongrois
À propos de moi
I help small businesses and early-stage ventures clarify ideas, research markets and turn goals into practical plans. My work covers business strategy, B2B prospect qualification, CRM organization, app and website requirements, customer journeys and AI-assisted workflows. I also review prototypes through manual acceptance testing and document usability issues and project handovers. My background includes sales, customer service, reservations and call-center operations. I distinguish my planning, direction and testing from AI-assisted code and research.
Compétences
Thomas H
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Recherche de leads
I will research your market and qualify a targeted b2b company list
Stratégie produit et feuille de route
I will define your app or website mvp requirements and customer journey
Expérience professionnelle
Reservation Manager - Remote, Commission-Based
Expedia
Jan 2018 - Jun 2025 • 7 yrs 5 mos
Supported customers and travel partners through reservation inquiries, booking adjustments and issue resolution. Coordinated booking information and communication across customers and service providers. Remote, commission-based work in Canada.
Call Center Supervisor - Remote, Part-Time
Booking.com
Mar 2016 - Jan 2018 • 1 yr 10 mos
Supervised remote call-center workflows, team scheduling and service-quality review. Supported agent coaching, customer issue resolution and operational coordination. Part-time role in Canada.
Reservation Agent - Remote, Part-Time
Hilton Hotels & Resorts
Feb 2014 - Mar 2016 • 2 yrs 1 mo
Handled hotel reservation inquiries, booking changes and customer service requests. Supported customers with booking information and coordinated issue resolution. Remote, part-time role in Canada.
