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Explorer
Fiverr Pro
Français
$
USD
Zohaib Ajmal
@zohaibajmal6
Customer Support Representative
Pakistan
Anglais
À propos de moi
Top-Tier Customer Support & Airbnb Virtual Assistant
Scale your business with expert Shopify, Amazon, and eBay support. I specialize in Live Chat and ticket management to drive sales and ensure buyer satisfaction.
Why Choose Me?
✅ E-commerce Pro: Seamlessly handle Shopify orders, refunds, and inquiries.
✅ Airbnb Expert: Dedicated guest communication and listing management to secure 5-star reviews.
✅ Proactive Support: I use polite, strategic communication to prevent disputes and protect your brand.
Accessible, professional, and results-driven. Let’s grow your business! Message me today.
Compétences
Zohaib Ajmal
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance générale
I will co host and manage your airbnb and short term rental listing
Assistance client
I will provide customer service for ecommerce shopify via email and live chat support
Portfolio
Expérience professionnelle
Customer Service Representative
Preston New York • Freelance
Aug 2025 - Jan 2026 • 5 mos
Role: Senior Customer Support Specialist (Apparel & Footwear) The Challenge Preston New York required a high-touch support strategy to match their premium brand. The goal was to provide empathetic, professional solutions with a strict 12-hour response time to maximize customer satisfaction. My Strategic Approach Leveraging over 2 years of expertise, I implemented a "Customer-First" workflow focused on rapid resolution and polite, solution-oriented communication to turn inquiries into positive brand experiences. Key Responsibilities Expert Inquiry Management: Professional, empathetic email responses. Order & Financial Ops: Full-cycle order tracking, refund processing, and creating store credits. Supply Chain Liaison: Direct communication with suppliers to resolve inventory and shipping issues. Tools: Discord, WhatsApp, Excel, and AI-driven optimization tools. The Results Higher Retention: Significant increase in repeat purchases due to improved trust. Risk Mitigation: Drastic reduction in chargebacks through proactive dispute resolution. Operational Excellence: Maintained a consistent 12-hour response window, ensuring a seamless shopping experience.
Customer Support & Operations for The Label by Celine
The Label by Celine • Freelance
Oct 2025 - Dec 2025 • 2 mos
Role: Senior Customer Support Specialist (Apparel & Footwear) The Challenge Norwood London required a high-touch support strategy to match their premium brand. The goal was to provide empathetic, professional solutions with a strict sub-8-hour response time to maximize customer satisfaction. My Strategic Approach Leveraging over 2 years of expertise, I implemented a "Customer-First" workflow focused on rapid resolution and polite, solution-oriented communication to turn inquiries into positive brand experiences. Key Responsibilities Expert Inquiry Management: Professional, empathetic email responses. Order & Financial Ops: Full-cycle order tracking, refund processing, and creating store credits. Supply Chain Liaison: Direct communication with suppliers to resolve inventory and shipping issues. Tools: Discord, WhatsApp, Excel, and AI-driven optimization tools. The Results Higher Retention: Significant increase in repeat purchases due to improved trust. Risk Mitigation: Drastic reduction in chargebacks through proactive dispute resolution. Operational Excellence: Maintained a consistent 8-hour response window, ensuring a seamless shopping experience.
