Zubair Ahmed

IT Team Lead

Jumppace Pvt Ltd • Temps plein

Oct 2024 - Present • 1 yr 10 mos

IT Infrastructure & DevOps Lead | AWS • Kubernetes • Docker • CI/CD | Linux & Windows Server Administration | Network Security | 15+ Years Experience

Manager IT Support

IAL Saatchi • Temps plein

Apr 2017 - Oct 2024 • 7 yrs 6 mos

Led overall IT operations including system and network administration services across the organization. Installed and administered Microsoft Windows Server (2012–2019), implementing Group Policy management to strengthen access control and security. Deployed and managed Dell Edge 730XD backup server (RAID 5 & 10), ensuring rapid disaster recovery and zero data loss across critical systems. Designed and implemented IT policies and procedures, improving data security, network access control, and backup reliability organization-wide. Administered Office 365 environment, managing user accounts, licensing, and collaboration tools for the entire workforce. Managed internet services and network infrastructure using ISA Server and MikroTik hardware firewalls, strengthening perimeter security and network uptime. Implemented Polycom videoconferencing solutions, enabling seamless remote communication across the organization. Provided technical support and troubleshooting for desktop, laptop, iMac, and MacBook hardware/OS issues, minimizing downtime for end users. Maintained a comprehensive inventory of hardware, software, and licenses, optimizing IT asset utilization and compliance. Designed and implemented hardware/IT equipment procurement policy, streamlining vendor management and cost control.