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Susanne
@kiri1234
Level 2
Gorgias Specialist for Shopify
Espagne
Anglais, Allemand
À propos de moi
Gorgias expert building scalable, data driven CX systems for DTC brands. I transform customer service from a cost center into a growth channel by combining automation, AI agents, structured SOPs, and KPI tracking. With 5+ years leading remote support teams, I design efficient helpdesk setups that improve response times, protect revenue, and turn customer experience into a real competitive advantage.
Compétences
Susanne
125 $US/heure
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Gestion de la relation client
I will fully set up your gorgias helpdesk for shopify
Vous souhaitez travailler sur une base horaire ?
Dites à Susanne ce dont vous avez besoin.
125 $US
/
heurePortfolio
17 Avis
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Les plus pertinents
siu248
Client récurrent
Royaume-Uni
We worked with Susanne to improve our Gorgias setup, workflows and customer service processes, and it has been such a valuable project for our small team. Our setup had grown quite organically over time, so although we had macros, views and processes in place, they weren’t as structured or consistent...
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siu248
Client récurrent
Royaume-Uni
Susanne has been extremely helpful in reviewing our Gorgias set-up and wider customer service processes. Her audit was detailed, thoughtful and commercially focused, with practical recommendations. What I appreciated most was that her advice went beyond a basic technical set-up. She looked at how Gorgias...
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cyril_an
États-Unis
I very much appreciate the quality of work, the deep knowledge and professionalism. I also, appreciate the proactive communication.
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yourdog4
Suisse
sehr angenehme Zusammenarbeit. Toller Artikel, gerne werde ich bei Bedarf den Service wieder in Anspruch nehmen
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dominika_tedula
Allemagne
Die gewünschten Texte wurde sehr schnell umgesetzt. Der Schreibstil ist genau das, wonach wir gesucht haben. Immer wieder gerne :)
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