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Abdul Manan
@manans_design
Level 2
Committed to Excellence in Every Project
Pakistan
Anglais
À propos de moi
Hi, I'm Manan, a customer support management & operations expert with 9 years of experience helping E-commerce stores, SaaS products, Healthcare & Tech businesses deliver dedicated customer support. My team and I specialize in customer support excellence, with great reviews from many businesses. Services I offer: Email Support, Live Chat, Social Media replies Management, Inbound/Outbound Calls, CRM Software Handling (Gorgias, Zendesk, and many more). I lead every project with a dedicated team, ensuring reliable and scalable customer support operations, so that your customers always feel heard.
Compétences
Abdul Manan
7 $US/heure
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Assistance client
I will be your reliable customer service representative and customer support agent
Assistance client
I will handle shopify customer service, refunds, and email support
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Dites à Abdul Manan ce dont vous avez besoin.
7 $US
/
heurePortfolio
Expérience professionnelle
Customer Support Specialist
PLS • Indépendant
Mar 2022 - Present • 4 yrs 2 mos
At PLS, we handle operational and customer support for E-commerce stores, healthcare startups, SaaS software, and tech businesses. I'm Manan with 8 years of experience leading a team of professional customer support agents who can handle large and complex projects with efficiency. I lead every project with a dedicated team and backup for reliable and scalable 24/7 support so that your customers always feel heard.
Customer Support Lead
Jackle • Temps plein
Feb 2020 - Jan 2023 • 2 yrs 11 mos
At Jackle, I handled a team of customer support agents and managed their availability and shift schedules to ensure smooth customer support operations. As a Customer Support Lead, I supervised the team and ensured inquiries were handled efficiently and professionally.
Customer Support Agent
Zawiya • Temps plein
Feb 2018 - Feb 2020 • 2 yrs
At Zawiya, I manage customer support for a fashion apparel brand serving the U.S. market, assisting customers with inquiries, orders, and returns while ensuring reliable support so every customer feels heard and valued.
249 Avis
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victorfrdin
Client récurrent
Suède
I'm very happy with the service so far. I've been working with them for about two weeks now, and they are currently handling two of my brands. Everything runs smoothly, and communication has been great. I will definitely continue working with them.
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sharonsaid003
Client récurrent
États-Unis
Manan is very professional and patient. He can accurately grasp the customer's needs and quickly use various chat tools，we are satisfied with her service. We have been working together for a long time and will continue to do so.
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aurealfacee
Client récurrent
Italie
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noah_brock
Client récurrent
États-Unis
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riitasimoes
Client récurrent
Portugal
We are very happy with the work. Always available to help us.
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