n
nehal_67

Nehal Shah

@nehal_67
5,0(1)

Success is achieved through hard work

Pakistan
Anglais, Ourdou
Certaines informations sont présentées en anglais.
À propos de moi
As a seasoned professional, I offer expertise in SaaS Support Systems & AI Automation, Customer Support, Web Design, SEO, and Knowledge Base Development. Whether you're a startup or builder, I help transform your ideas into precise, user-friendly, and visually compelling designs—ensuring success online and on paper.... Plus d’infos

Compétences

n
nehal_67
Nehal Shah
hors ligne • 

Voir mes services

Succès client
I will build a professional saas help center and knowledge base
5,0(1)
De200 $US / projetPlus de détails
Assistance client
I will provide professional customer support services
De20 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Disrupt_Weekly

Customer Support Operations Specialist

Disrupt Weekly • Temps plein

Nov 2017 - Present • 8 yrs 8 mos

Customer Support Operations & Documentation Specialist with experience in SaaS support systems, knowledge base development, workflow optimization, and customer experience improvement. Worked across multiple products including VPN services, SaaS platforms, and customer support ecosystems. Experienced in managing support workflows, creating SOP documentation, handling escalations, onboarding support agents, improving knowledge management systems, and optimizing ticket resolution processes. Skilled in Zendesk, Intercom, BetterDocs, help center architecture, AI support automation, customer support operations, and scalable documentation systems.

1 Avis
5,0

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Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
1 à 1 avis sur 1
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    D

    destothedaa

    US

    États-Unis

    5

    Nehal provided superb customer service and care to make sure the final product is what I wanted. He got on a zoom call with me immediately to understand the concept I was looking for and provided many examples to help me decide on other details. If I want to make some tweaks or adjustments in the near...

    100 $US-200 $US

    Prix

    7 jours

    Durée

    gig

    Succès client

    Utile?
    Oui
    Non