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Francis A
@palmagolden
FAQ, Knowledge Base and Help Center Specialist
Royaume-Uni
Anglais
À propos de moi
I write high-converting FAQ pages, knowledge base articles, and help center guides that deflect tickets. Beyond writing, I also save you the technical headache of publishing your content. I am fully experienced in setting up, structuring, and formatting documentation directly inside your software backend.
Platforms I write and set up content for:
• Help Desks: Zendesk, Freshdesk, Intercom, Help Scout
• Web & E-com: Shopify, WordPress, Wix, Notion
Whether you need text written or a full system setup, I’ve got you covered. Message me to get started!
Compétences
Francis A
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Rédaction technique
I will write knowledge base articles, manage zendesk help center
Rédaction technique
I will write knowledge base articles, faqs, and sops
Expérience professionnelle
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 5 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
194 Avis
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Détails de la notation
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1 à 5 avis sur 194
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Les plus pertinents
creativekentob
États-Unis
Delivered a super thorough Zendesk knowledge base. Thank you!
Utile?
alyssawesthoek
Pays-Bas
Commande annulée
Order was set to delivery on April 6th. Waited 5 extra days before asking for an update - that was now a week ago and I have gotten no response. Had to cancel unfortunately - tying up my funds in credits...
200 $US-400 $US
Prix
4 semaines
Durée
Utile?
jdow357xx
États-Unis
This seller did a very good job creating a FAQ for my App
50 $US-100 $US
Prix
8 jours
Durée
Utile?
tatevabramyan
États-Unis
Good communication, fast delivery
50 $US
Prix
4 jours
Durée
Utile?
thewebjoe
Nigeria
Collaboration en cours
Good job. Will probably use again.
50 $US
Prix
5 jours
Durée
Utile?
