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Explorer
Fiverr Pro
Français
$
USD
Francis A
@palmagolden
Knowledge Base Architect and Zendesk Expert
Royaume-Uni
Anglais
À propos de moi
I design and build integrated Help Centers that reduce support tickets and scale operations. Instead of basic text docs, I work inside your platform backend to launch functional troubleshooting hubs.
Expertise:
• Help Center Architecture (Zendesk Guide, Freshdesk)
• Technical Troubleshooting Guides (With visual workflows)
• UI/UX Micro-FAQs, Tooltips, & System Error Messaging
• Internal Corporate Wikis & Operational SOPs (Notion)
I bridge the gap between product and end-users so customers find answers instantly. Drop a message to discuss your software workflow.
Compétences
Francis A
hors ligne •
Voir mes services
Rédaction technique
I will write your faq, build zendesk knowledge base
Rédaction technique
I will write knowledge base articles, faqs, and sops
Expérience professionnelle
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Customer Success Operations and Documentation Specialist
Fiverr • Freelance
May 2018 - Present • 8 yrs 2 mos
Architected and managed end-to-end Knowledge Base infrastructure for expanding SaaS and digital platforms. Structured interactive user navigation, tags, and category hierarchies directly inside Zendesk Guide and Freshdesk backends. Designed annotated technical workflows and step-by-step troubleshooting articles that directly reduced support ticket volume and streamlined customer self-service.
193 Avis
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alyssawesthoek
Pays-Bas
Commande annulée
Order was set to delivery on April 6th. Waited 5 extra days before asking for an update - that was now a week ago and I have gotten no response. Had to cancel unfortunately - tying up my funds in credits...
100 $US-200 $US
Prix
4 semaines
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Utile?
jdow357xx
États-Unis
This seller did a very good job creating a FAQ for my App
50 $US-100 $US
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8 jours
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Utile?
tatevabramyan
États-Unis
Good communication, fast delivery
Jusqu’à 50 $US
Prix
4 jours
Durée
Utile?
thewebjoe
Client récurrent
Nigeria
Good job. Will probably use again.
Jusqu’à 50 $US
Prix
5 jours
Durée
Utile?
thewebjoe
Client récurrent
Nigeria
Did a good job!
100 $US-200 $US
Prix
12 jours
Durée
Réponse du freelance
Utile?
