Preeti Mishra

Customer Support Specialist

Self Level • Freelance

Mar 2018 - Present • 8 yrs 2 mos

Hi, I’m Preeti — an experienced eCommerce Virtual Assistant with 8+ years of hands-on experience supporting online businesses with customer support, operations, and backend management. I specialize in helping store owners save time, reduce stress, and protect their brand reputation by managing daily operations smoothly and responsibly. I’ve worked with fashion, footwear, home decor, sunglasses, watches, and pet product stores, handling sensitive tasks that require trust, accuracy, and professionalism. I have strong experience working with Zendesk and Gorgias, where I’ve managed high-volume customer support, handled escalations, processed refunds and replacements, and ensured timely, empathetic responses across email-based support systems. My core skills include: • Customer support via Zendesk & Gorgias • PayPal disputes & chargeback handling • Email handling, refunds, cancellations, replacements • eCommerce backend operations (Shopify) • Clear, honest, and professional communication What sets me apart is integrity and ownership. I don’t just complete tasks — I care about doing things right. I’m transparent about my work, flexible when needed, and focused on building long-term working relationships. If you’re looking for a reliable eCommerce VA who treats your business like their own, I’d love to help. Let’s work together and grow your store with care and consistency.