Sophea B

@sofiebrav

Quality Assurance Analyst

Philippines
Anglais, Tagalog
Certaines informations sont présentées en anglais.
À propos de moi
Hi! I'm Sophie, I'm a Quality Assurance Analyst and Virtual Assistant with experience in quality monitoring, administrative support, data entry, documentation, email management, scheduling, and process improvement. I enjoy helping businesses stay organized, efficient, and focused by providing reliable, detail-oriented support.... Plus d’infos

Compétences

s
sofiebrav
Sophea B
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Messagerie et envoi d'e-mails
I will be your reliable virtual assistant for admin and data entry tasks
De10 $US / projetPlus de détails
Saisie manuelle de données
I will do accurate data entry and web research
De20 $US / projetPlus de détails

Portfolio

Expérience professionnelle

Teleperformance

Teleperformance

Temps plein • 4 yrs 9 mos

Quality Assurance Specialist

Sep 2022 - Present • 3 yrs 10 mos

Responsible for monitoring and evaluating agent interactions to ensure compliance with quality standards. Provides feedback and coaching to improve performance and customer satisfaction metrics within the National Capital Region.

Quality Assurance Lead

Jan 2022 - Aug 2022 • 7 mos

Led the quality assurance team in the National Capital Region. Oversaw quality monitoring processes, managed performance reports, and implemented strategies to enhance service delivery and operational efficiency.

Interaction Analytics Supervisor

Aug 2021 - Dec 2021 • 4 mos

Supervised interaction analytics operations, focusing on call mapping and data-driven insights. Analyzed customer interactions to identify trends, pain points, and opportunities for process optimization.