I will resolve issues with slow frozen virus infected computers

Average remote sessions last about an hour – the length of time depends on the state of your computer and the nature of the problem(s). In some cases, follow up appointments may be necessary to ensure proper ongoing function of your system, but our technicians will alert you of that during session

It is extremely rare that our Technicians encounter a problem that they cannot repair. You will never be charged if our Technician is unable to correct your computer’s problem.

ThinkPCPRO offers technical assistance for all computers and network related devices. This includes, but is not limited to, desktops, laptops, monitors, smartphones, tablets, routers, modems, network adapters, digital cameras, software applications, printers, scanners, networks, firewalls, servers.

Absolutely you are in control during all sessions, only you can initiate a remote support session and you can end a session by simply closing the support window on your desktop. Further, you always have primary control of the Techs access. During your session you will be able to see everything live

No, not unless you request a new session. The link we send you is a temporary secure connection that destroys itself after our session is over the link will not work and you will have to request a new support link to be connected to one of our techs.