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yashparashar334

Yash P

@yashparashar334
5,0(1)

Virtual Assistant, Customer Support and Admin Management

Inde
Anglais, Hindi
Certaines informations sont présentées en anglais.
À propos de moi
I'm a Customer Support Specialist with 7+ years of experience providing phone, email, and live chat support for international businesses. I specialize in customer service, order management, refund processing, payment issue resolution, and back-office support. I'm experienced with CRM and helpdesk tools and pride myself on delivering professional, empathetic, and efficient service. My goal is to help businesses improve customer satisfaction while ensuring every customer has a positive experience... Plus d’infos

Compétences

y
yashparashar334
Yash P
hors ligne • 
Temps de réponse moyen de 1 heure

Voir mes services

Succès client
I will provide efficient customer support for your brand
5,0(1)
De5 $US / projetPlus de détails
Assistance client
I will provide bilingual customer support via email and chat
De10 $US / projetPlus de détails

Expérience professionnelle

Mochan

Customer success

Mochan • Temps plein

Sep 2019 - Present • 7 yrs 1 mo

Managed multi-channel support across live chat and email using Zoho Desk alongside diverse team communication tools, ensuring fast, empathetic, and effective client interactions. Experienced in the Zoho ecosystem—utilizing Zoho Desk for ticket resolution, Zoho Books for financial invoicing and adjustments, and Zoho Subscriptions to handle recurring client billing and refunds. Identified and closed high-value bulk sales opportunities while managing full-cycle billing operations, custom invoicing, and revenue tracking. Overseen end-to-end backend store operations, order fulfillment, and inventory workflows across major e-commerce platforms like Shopify, WooCommerce, and Wix.   Collaborated directly with cross-functional teams—including IT, Design, and Production, to troubleshoot complex technical issues, resolve order bottlenecks, and streamline customer resolution paths.   Root-caused recurring customer pain points and technical glitches, partnering with internal departments to implement long-term solutions and improve product delivery.

1 Avis
5,0

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Détails de la notation
  • Niveau de communication avec le freelance
    5
  • Qualité de la livraison
    5
  • Valeur de la livraison
    5
1 à 1 avis sur 1
Trier par
Les plus pertinents
    M

    mary_smith2808

    IN

    Inde

    5

    Yash is excellent at customer service—polite, fluent, and very understanding. He knows how to handle customers professionally and made the whole experience smooth. I’ll definitely recommend him and be working with him again soon. There’s no doubt he’s the best. Keep up the good work you buddy

    50 $US

    Prix

    3 jours

    Durée

    gig

    Succès client

    Utile?
    Oui
    Non