Zebi

Virtual Assistant & Customer service

Exclusive Covers USA • Freelance

Jun 2025 - Present • 1 yr 1 mo

I worked with a U.S.-based car accessories shop, providing full customer service and administrative support for both online and in-store sales. I handled daily customer inquiries via TikTok, Instagram, Meta, and Grasshopper calls, organized customer details in Google Drive and Excel, and coordinated with suppliers for custom seat cover requests. I also updated product listings on the website and followed up with customers to complete orders, ensuring smooth operations and high customer satisfaction.

Dispatcher & Customer Support Specialist

Garage Door Solutions • Temps plein

Apr 2025 - Present • 1 yr 3 mos

I work as a dispatcher and customer support representative. I handle inbound customer calls, collect all required details (customer name, address, and issue), and accurately log the information in the Monday app. I assign each job to the appropriate technician based on the issue and availability. Before the technician’s arrival, I confirm the appointment with the customer to ensure they are available at home, and I update the job status until completion.

Customer Support Specialist

Try-smiley • Temps plein

Dec 2024 - Present • 1 yr 7 mos

I’ve been providing Hebrew customer support for TRY-SMILEY for over a year. I handle Instagram and WhatsApp chats, using AI tools and translators to deliver fast, clear, and accurate responses. I manage 100+ customer conversations daily, send abandoned checkout messages to help increase sales, and focus on keeping both customers and the client happy. I also work closely with my support team to handle requests smoothly and provide friendly, high-quality service at very competitive rates.