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Reda
@ahmadreda96
Level 1
Solution Architect, Business Operations Manager, Zendesk Premier Partner
Égypte
Arabe, Anglais
À propos de moi
I help growing teams set up, optimize, and automate Zendesk so support runs faster, cleaner, and easier to manage. I specialize in Zendesk Support, Suite, WFM, QA, Help Center, SLAs, triggers, automations, macros, WhatsApp/email/social integrations, reporting, and agent workflows. With 6+ years in software solutions and business operations, at big enterprises like Huawei and TPAY Mobile, I combine technical implementation with real support-ops strategy to build a practical system that fits your business.
Compétences
Reda
35 $US/heure
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Support informatique
I will setup or optimize your zendesk
Développement de chatbots d'IA
I will consult with zendesk or freshdesk or intercom implementation
Vous souhaitez travailler sur une base horaire ?
Dites à Reda ce dont vous avez besoin.
35 $US
/
heureExpérience professionnelle
Software Operations Regional Manager
Huawei • Temps plein
Aug 2022 - Dec 2025 • 3 yrs 4 mos
Managing Africa mobile money projects growth
28 Avis
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1 à 5 avis sur 28
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Les plus pertinents
allcam
Client récurrent
Pays-Bas
Reda is very knowledgable and helpful. Our migration to Zendesk went very smooth and we wouldn't have been able to do it without him. He works very fast and replies quickly, so the overall experience was great.
Utile?
apierion_mc
États-Unis
Reda was easy to work with and knowledgeable about ZenDesk and helped us build our first form.
Utile?
ecomdaniel0
Client récurrent
Japon
Utile?
matthew_qt
Royaume-Uni
Amazing all round, Could not be happier! Thankyouuu
Utile?
just_lukaaa
Client récurrent
Allemagne
Second time I worked with him. I can only say its GREAT to work with him!
Utile?
