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Reda
@ahmadreda96
Level 1
Solution Architect, Business Operations Manager, Zendesk Premier Partner
Égypte
Arabe, Anglais
À propos de moi
I help growing teams set up, optimize, and automate Zendesk so support runs faster, cleaner, and easier to manage. I specialize in Zendesk Support, Suite, WFM, QA, Help Center, SLAs, triggers, automations, macros, WhatsApp/email/social integrations, reporting, and agent workflows. With 6+ years in software solutions and business operations, at big enterprises like Huawei and TPAY Mobile, I combine technical implementation with real support-ops strategy to build a practical system that fits your business.
Compétences
Reda
35 $US/heure
hors ligne •
Temps de réponse moyen de 1 heure
Voir mes services
Support informatique
I will setup or optimize your zendesk
Développement de chatbots d'IA
I will consult with zendesk or freshdesk or intercom implementation
Vous souhaitez travailler sur une base horaire ?
Dites à Reda ce dont vous avez besoin.
35 $US
/
heureExpérience professionnelle
Software Operations Regional Manager
Huawei • Temps plein
Aug 2022 - Dec 2025 • 3 yrs 4 mos
Managing Africa mobile money projects growth
26 Avis
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1 à 5 avis sur 26
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ecomdaniel0
Client récurrent
Japon
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matthew_qt
Royaume-Uni
Amazing all round, Could not be happier! Thankyouuu
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just_lukaaa
Client récurrent
Allemagne
Second time I worked with him. I can only say its GREAT to work with him!
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just_lukaaa
Client récurrent
Allemagne
This guy is fu**ing GREAT! I love to work with him and he is definitely NO.1 Expert in his field. I recommend him to everybody who needs a zendesk specialist. I will have a long relationship with him...
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abdullah142003
Royaume-Uni
Reda was amazing to work with on Zendesk. He understood exactly what I needed, got things done fast, and kept me updated the whole time. His communication was clear and friendly, and he made everything easy. Thanks for the great support!
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