Ngoc P

Off-site Vietnamese Language Lead

Wix • Freelance

Dec 2020 - Jun 2026 • 5 yrs 6 mos

• Served as Vietnamese language lead for a team of 7 translators and 3 reviewers, ensuring consistency across terminology, tone, and style on the Wix platform • Built and maintained the Vietnamese Glossary and Style Guide, standardizing language conventions across all contributors • Owned all QA responsibilities for Vietnamese output, reviewing deliverables for accuracy, consistency, and adherence to style guidelines • Acted as primary point of contact for linguistic escalations, clarifying language-related issues and liaising with the Wix localization team on operational matters

Product Language Specialist (Vietnamese)

agoda • Freelance

Feb 2019 - Mar 2026 • 7 yrs 1 mo

Localization & Content • Led end-to-end Vietnamese localization across product, marketing, and support content for agoda.com and YCS extranet (mobile app, desktop, and mobile web), ensuring linguistic consistency across all customer touchpoints • Translated and transcreated a broad range of content types – UI strings, hotel content, press releases, travel blog articles (WordPress), promotional emails, newsletters, and legal contracts – from English into Vietnamese • Drove content marketing initiatives by publishing localized blog posts and travel guides, contributing to increased visibility and website traffic in the Vietnamese market Vendor Management & QA • Recruited, onboarded, and managed a pool of freelance translators, coordinating workloads to consistently meet quality standards and project deadlines • Implemented structured review and feedback cycles for freelance output, maintaining a high bar for linguistic accuracy and brand voice • Handled Zendesk tickets covering 35 non-major languages, supporting cross-language quality assurance at scale Experimentation & Analytics • Launched and analyzed CMS A/B experiments to inform localization and UX decisions, translating language-specific data insights into actionable recommendations • Provided linguistic perspectives and localization input to product and marketing teams to support conversion and engagement improvements (IBPD) Cross-functional & Leadership • Trained and onboarded new team members on localization workflows, quality standards, and tooling • Provided guidance on AI tools and advanced language model usage, including effective prompt engineering and high-quality training data creation • Served as Agoda Security & Privacy Ambassador and Safety Ambassador

Vietnamese Translator/Bilingual Analyst

Wipro BPS

Mar 2018 - Sep 2018 • 6 mos